Comcast Subscribers Still Can't Watch HBO Go on Their PS3s, Roku Devices

March 6, 2014 - GamePolitics Staff

While most PS3 owners are finally able to enjoy HBO Go on their favorite console, Comcast customers will have to wait a little longer, and there's no indication when the wait will be over. According to The Verge, Comcast Xfinity subscribers can't yet access HBO Go on the console. Ironically, Comcast is blocking access to a pay channel that is owned by Time Warner Cable, a company it wants to buy.

Blocking this service certainly doesn't look good to anyone including federal regulators who will decide whether to allow the deal to go through or not. But it's not just PS3 owners who can't watch HBO Go; apparently Comcast has yet to let Roku set top box owners have access to HBO Go yet.

When asked for comment, Sony directed the publication to Comcast. Comcast offered the following explanation to The Verge:

"With every new website, device or player we authenticate, we need to work through technical integration and customer service which takes time and resources. Moving forward, we will continue to prioritize as we partner with various players," said a Comcast Rep.

Something queer is certainly going on with Comcast because other devices didn't have much of a delay before they were able to use the HBO app: Comcast customers can currently use it on Samsung Smart TVs, Xbox 360 consoles, and Apple TV.

Source: The Verge


Comments

Re: Comcast Subscribers Still Can't Watch HBO Go on Their ...

Why is this even something that Comcast is in a position to play gatekeeper of?  Is it not just a video streaming service?  What role could Comcast possibly play in "authenticating" whether a third party device can connect to a third party service?  Do they "authenticate" every individual computer you use?  Do they "authenticate" every single web service the PS3/Roku/whatever has the software to access?  HBO has a service on the internet.  Comcast provides an internet connection.  The PS3/Roku/whatever has the software to make use of said service.  What "authentication" are they even referring to?

Re: Comcast Subscribers Still Can't Watch HBO Go on Their ...

HBO Go is actually not "just a video streaming service." The tricky part of HBO Go is that you can't just go to the HBO Go website and sign up for HBO Go and then pay a fee for it each month. You can only use HBO Go if you have an HBO subscription already, as in the TV channel. Because of this rather odd restriction, your TV provider has to verify that you have an HBO subscription and I believe this is done with some kind of key generation process, which Comcast probably hasn't implemented for PS3/Roku devices.

Re: Comcast Subscribers Still Can't Watch HBO Go on Their ...

Why would the device you're using matter?  The information they need to authenticate you or not is whether or not you are subscribed to HBO.  That means they need to know which account is yours.  Then they generate you a key that your software uses to access the service.  The device that said software is running on is completely irrelevant (provided, of course, that the device has the software to use the service.  PS3 and Roku apparently do, as they work on other providers' networks).

 
Forgot your password?
Username :
Password :
 

Be Heard - Contact Your Politician