Australian Consumer Watch Dog Group Sues Valve Over Steam Refund Policy

August 29, 2014 - GamePolitics Staff

GamesBeat reports that the Australian Competition and Consumer Commission (ACCC) has taken Valve Software to court over its "no refunds" policy on Steam. According to the Sydney Morning Herald, the ACCC has filed a lawsuit against Valve claiming that it misled Australian customers into believing that they were not entitled to refunds for items purchased on Steam under any circumstances. A hearing on the matter is set for Oct. 7.

The ACC specifically highlights the fact that Valve is not adhering to Australian consumer laws on refunds for faulty products.

"It is a breach of the Australian Consumer Law for businesses to state that they do not give refunds under any circumstances," said Sims in a statement. "Under the Australian Consumer Law, consumers can insist on a refund or replacement … if a product has a major fault."

"The Australian Consumer Law applies to any business providing goods or services within Australia," he added. "Valve may be an American-based company with no physical presence in Australia, but it is carrying on business in Australia by selling to Australian consumers who are protected by the Australian Consumer Law."

Meanwhile, Valve's Doug Lombardi responded with a very brief statement:

"We are making every effort to co-operate with the Australian officials on this matter while continuing to provide Steam services to our customers across the world, including Australian gamers."

We will have more on this story as it develops.

Source: GamesBeat


Re: Australian Consumer Watch Dog Group Sues Valve Over ...

I think it's time Steam get better support and start acting like a true retailer.  Good for australia to have this restriction, I wish we had some consumer protection like this in America other than being able to chargeback on a Visa for faulty/misrepresented products. 

Re: Australian Consumer Watch Dog Group Sues Valve Over ...

You could do a chargeback with your card carrier for a Steam transaction... but here's the caveat: Are you willing to risk your entire account and everything in it? VALVe has been known to ban entire accounts on the spot for chargebacks. Steam's Customer Support has never exactly excelled in this regard...

Papa Midnight

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