Report: Borderlands 2 Players Face Stats Erasing Bugs Again

October 9, 2012 -

Some players are claiming the newest Borderlands 2's character, Gaige is erasing their "Badass stats." The download, which also requires a patch to play seems to be affecting players on Xbox 360 and PC. The problem seems to be a repeat of an earlier issue some fans had with the game wiping out their progress.

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Stardock Sues Former Marketing Manager for Elemental Fiasco

August 16, 2012 -

Stardock Systems has filed a lawsuit against a former employee claiming that her actions damaged the launch of its strategy game Elemental: War of Magic. The company filed the lawsuit last month in Michigan Eastern District Court. Their complaint contends that when former marketing manager Alexandra Miseta resigned, she "deleted, destroyed, and/or stole promotional materials, analytics data, and trade show information" that was vital to the game's launch.

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Konami Won't Patch Silent Hill HD for Xbox 360

August 9, 2012 -

Gamers who bought the PlayStation 3 version of Konami's game, Silent Hill HD, got a patch last month that dealt with a number of frame rate and audio-sync issues. Good service. But those who bought the game on the Xbox 360 have pretty much been told to "go pound salt." Konami issued a brief statement this week noting that it wouldn't be releasing an update for Xbox 360 gamers who bought the game. Bad service.

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Report: Weekend Release of Final Fantasy VII PC 'A Mistake'

August 6, 2012 -

Over the weekend fans were delighted to learn that they could pick up the PC version of Square Enix's popular RPG, Final Fantasy VII for $12.70 on www.finalfantasyviipc.com, but then started having problems with the DRM system it uses, SecuROM. When players tried to start the game, the SecuROM DRM failed to authenticate their purchase. Naturally those who bought the game were quite irate.

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Comcast to Begin Usage-Based Billing Trial Run in Nashville August 1

July 31, 2012 -

If you live in Nashville, Tennessee then you probably use Comcast for most of your internet needs, but a new trial in the region that begins tomorrow will change the way you use your internet connection for gaming and entertainment. Starting Wednesday, August 1, Comcast will test a new usage-based broadband policy on its Nashville customers. The company will data cap its customers at 300 GB a month and anyone that goes over that threshold will be charged an additional $10 per 50 GB of additional data used.

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Report: Security Hole Found in Ubisoft's DRM Scheme

July 30, 2012 -

Update: The BBC is reporting that Ubisoft has rushed to patch the exploit unearthed by a Google engineer in its Uplay DRM. The company also issued instructions for Uplay users:

"We recommend that all Uplay users update their Uplay PC application without a Web browser open," Ubisoft said. "This will allow the plug-in to update correctly. An updated version of the Uplay PC installer with the patch also is available from Uplay.com."

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EA Removing Rock Band iOS Apps from Apple App store Next Week

July 24, 2012 -

EA has decided to yank both Rock Band and Rock Band Reloaded from the Apple App Store next week, the company revealed. The games and the songs that users have downloaded for it will be unavailable after July 31, though local play will still be available. Electronic Arts said that it was pulling the apps because its licensing agreement with game developer Harmonix was coming to an end.

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Updated: Diablo III Linux Users Banned by Blizzard for Using WINE

July 3, 2012 -

Update: Blizzard strongly denies that it banned players using Linux in conjunction with WINE to play Diablo III. Here's what they told Ars Technica:

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GAME Australia Goes into Administration

May 14, 2012 -

According to a report in the UK newspaper The Daily Telegraph video game retailer GAME has announced that its Australian division was going into "voluntary administration." The company has chosen Pricewaterhouse Coopers to deal with its current financial complications, though the accounting firm said that the 92 stores in the country would continue to run while things were sorted out. The company employs about 500 people in Australia.

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Some Consumers Say They Were 'Misled,' Want Refund for Minecraft on Xbox 360

May 10, 2012 -

According to this Kotaku report Microsoft is refusing to give some customers a refund for the Xbox 360 version of Minecraft. Why would people want a refund? Well, yesterday Kotaku uncovered the fact that if you don't own a high definition television set then the game won't allow you to play split-screen multiplayer with friends.

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Harmonix: We Don't Know Why Rock Band iOS App is Giving Users Expiration Warnings

May 2, 2012 -

Users of the iOS version of Rock Band were surprised to receive a notice from the game warning them that it was going to expire on May 31. First noted by this Reddit thread and pictured to your left, the notice warned users that the $4.99 app was going to expire at the end of the month, but iTunes is still selling the app without such a warning and EA is incommunicado on the story as of this writing.

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California Woman Sues Verizon over DSL Speeds

April 10, 2012 -

A California woman has filed a complaint in state court (Los Angeles) against Verizon, claiming that an upgrade to her DSL service she was talked into did not provide her with the speeds and service she was promised. Patricia Allen of Santa Monica filed the lawsuit on behalf of herself and other DSL customers "in California who are located a certain distance from a Verizon office." What does being a certain distance from a Verizon office have to do with it? When you are a DSL customer it's the difference between night and day.

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Sony Acknowledges Xperia S 'Yellow Screen' Issue

April 3, 2012 -

According to a CNET UK report, Sony's Xperia S phone has a serious issue with heat that can turn the handset's screen yellow if it gets too hot. In a statement issued to CNET UK, Sony confirmed that it knows about the issue, but also said that the problem only affects a small number of Xperia S handsets.

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Report: Glitch Causes Xbox Achievements and Gamerscore to Disappear for Some Users

March 13, 2012 -

This morning Eurogamer ran a report on a number of users complaining that their Xbox 360 Achievements and Gamerscores were mysteriously being wiped. As you can imagine users were emailing them and other outlets franticly detailing their losses and how they had contacted Xbox Live support.

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Angry Joe Gets Angry With Capcom over Street Fighter X Tekken

March 12, 2012 -

 The Angry Joe show is pretty angry and anyone with basic English skills should note the tone of his show with the use of an adverb as his first name. Still Joe has a lot to be angry about with Street Fighter X Tekken, because, as he notes in his latest video, it's not like Capcom hasn’t faced the outrage of fans over the practice he is ranting and raving about ("DLC" on the disc) in the past...

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Report: Street Fighter X Tekken DLC Already on Disc

March 5, 2012 -

Update: Capcom issued the following statement to MCV concerning the locked DLC content found on the retail disc for Street Fighter X Tekken (thanks Andrew Eisen):

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RapidShare Throttles Free Users' Speeds

February 24, 2012 -

Online file-sharing company RapidShare has apparently slowed down the connection of users who are not registered members. These free users have been complaining about reduced download speeds during transfers. Some users have reported speeds as slow as 30/kbs. RapidShare says that the reason for this is simple enough: Throttling these users drive pirates away from their service. They claim that, since the close of MegaUpload, they have seen a major uptick in traffic, and some of it is only interested in sharing and downloading illegal software.

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Oops! Taco Bell Apologizes for Rejecting 'Accidental' PS Vita Contest Winners

February 23, 2012 -

There's nothing quite so joyous as winning a much coveted prize from a contest, so it was with much glee that some customers who entered into Taco Bell's PS Vita contest received an email saying that they had won. But, as it turns out, they didn't win, and Taco Bell is now apologizing for what happened. They claim that someone "tampered" with the competition, in turn causing a bunch of notifications to be sent out to contest participants. The company later sent them an email saying that they had not won the contest.

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No Plans for PS Vita UMD Passport Program in US Ever, Says Sony

February 23, 2012 -

Sony says that it won't make the same mistakes again with the PS Vita, but in the same breath it says that it won't support legacy software from the PSP on its new platform. With the launch of the PSP Go, the company simply decided that its UMD format was no longer going to be supported on new hardware and so the PS Vita continues that tired old trend. The sad part is it is doing this in the U.S. and European markets - the markets where the new system will ultimately shine brighter than in Japan.

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Report: Gotham City Impostors Glitch Wipes Player Data

February 16, 2012 -

According to an admin on the game's official forums (as reported by Joystiq), there is a glitch in Gotham City Imposters that resets earned stats and unlocked content. The thread already has 63 pages of angry Gotham City Imposters owners complaining at length about the problem.

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Ubisoft Apologizes for DRM Troubles Caused by Server Maintenance

February 8, 2012 -

Ubisoft has issued an apology to customers who were affected by server moves this week that affected games requiring "always connected" DRM - even when they tried to play single player games. Because Ubisoft uses a DRM scheme on some games that require a constant connection, shutting the servers down that these games require made them unplayable.

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No UMD Passport for U.S., Europe

February 8, 2012 -

It looks like those UMDs you bought for your PlayStation Portable will be completely useless if you decide to upgrade to a PS Vita.

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Why Ubisoft's 'Always On' DRM is a Bad Idea

February 3, 2012 -

Destructoid points out in this story that Ubisoft's plan to take down servers next week shows why "always on" DRM is a bad idea. During the maintenance the publisher has planned next week, any game that has "always online" DRM will not be playable. That means that legitimate copies of games won't work. Which games will be broken next week?

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More Ubisoft DRM Blues

January 23, 2012 -

Ubisoft has found itself on the defensive yet again after customers in Europe who bought the latest Anno strategy game complained about its digital rights management software. Reports surfaced last week that the DRM, which offers a limited number of activations, were being used up if users changed their hardware configurations.

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Consumer Satisfaction Declines for Netflix, Rises for Amazon

December 28, 2011 -

Online retailer Amazon has risen slightly among the top companies for customer satisfaction while Netflix takes a significant nose dive, according to an annual holiday online retail satisfaction report released today from analytics firm ForeSee.

2 comments | Read more

Great Moments in PR FAIL: Ocean Marketing

December 27, 2011 -

This Penny Arcade post details one of the worst public relations train wrecks in history. It all starts with a customer enquiring about a controller he paid for well in advance, but quickly escalates into the kind of conversation you don't want to be a part of. Honestly I’ve seen better customer service from people at the DMV..

13 comments | Read more

Sony Apologizes for Vita Issues, Releases Firmware Update

December 20, 2011 -

Sony is apologizing this week to Japanese consumers who have bought its new PlayStation Vita hand-held, after some found that their systems were having a host of serious technical problems.

1 comment | Read more

Nintendo Details a Work-Around for Zelda Skyward Sword Glitch

December 6, 2011 -

There's a nasty bug in The Legend of Zelda: Skyward Sword for Wii that can utterly break the game for owners if they are not careful. Nintendo has acknowledged the bug and has released some methods for avoiding it altogether. The glitch occurs when players complete a very specific sequence of events late in the game. The solution of course contains spoilers about the game, so if you are sensitive about that then you should probably stop reading now.

***Spoiler Alert***


 

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Call of Duty Elite Service Continues Having Trouble

November 15, 2011 -

Activision's social network that launched with the release of Call of Duty: Modern Warfare 3 continues to have problems. Call of Duty Elite, the much vaunted social and stat tracking service is still experiencing problems and continues to prevent players from logging in. The service has been operational sporadically since launch, which Activision has blamed on what it is calling "over subscription to the servers." The service's level of operation is often listed as 'intermittent,' much to the chagrin of players who are paying for it.

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Shanghai Activist Accuses Apple of Selling Used iPhones

October 26, 2011 -

A Shanghai activist is accusing Apple's Beijing store of passing old iPhones as brand new. According to a story in the Shanghai Daily, activist Wang Hai - who is representing two citizens - filed a lawsuit against Apple in a Chinese court accusing the firm of selling refurbished iPhones. Both purchases were made at the company's store in Beijing, China.

3 comments | Read more

 
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Matthew Wilsonbut thats just it those sites, even the small ones, sell all over the country.09/23/2014 - 11:12am
Neenekoeither that or it would follow the car model of today. big ticket items are taxed according to your residence, not where you buy them.09/23/2014 - 11:07am
NeenekoI doubt it would be the retailer that handles the tax in the first place. If it goes through it would probably be folded in as a service on the processor end or via 'turbotax' style applications.09/23/2014 - 11:05am
Matthew Wilsonsimple there are over 10k tax areas in the us for sales tax. it would be impossible for small online retailers to handle that.09/23/2014 - 10:55am
IanCWhats wrong with charging tax in an online shop?09/23/2014 - 10:47am
E. Zachary KnightI don't see why it would be that difficult to maintain one. Especially for a news outlet with multiple people on the payroll.09/23/2014 - 9:37am
Matthew Wilsonthey can, but will they? more inportantly will the traditional sites be willing to do the extra work to maintain the list?09/23/2014 - 9:02am
E. Zachary KnightSo how will it reduce the power of the traditional games press? They can create curated stores too.09/23/2014 - 8:39am
Matthew WilsonI think its a good thing, but it does mean traditional games press will have less power than ever before. To be fair most of the gaming press were never big on pc gaming anyways.09/23/2014 - 8:33am
E. Zachary KnightMatthew, is that a bad or good thing?09/23/2014 - 7:43am
MechaTama31When you say "youtuber", I picture some sort of customizable potato...09/22/2014 - 10:48pm
Matthew Wilsonthis change will only give youtubers more power.09/22/2014 - 9:54pm
prh99Steam has added a curator system. You can follow your favorites and see their recommendations http://store.steampowered.com/curators/09/22/2014 - 9:07pm
MaskedPixelantePlus there's the whole "we don't use accounts" thing that means if you lose your 3DS and have to get a new one, you have to deal with Nintendo customer service to get your downloads back instead of, you know, logging in and downloading them.09/22/2014 - 8:39pm
MonteIndeed. Their wallet system, the lack of sales, applying tax, the lack of price cuts, the eshop is pretty terrible. Only use it for indie games.09/22/2014 - 8:29pm
Andrew EisenThat's the one I'm eyeballing. Really dug the demo. Didn't care as much for EOIV though.09/22/2014 - 8:19pm
MaskedPixelanteOoh, an Atlus sale, it must be a day that ends in "y". I'd much rather get physical 3DS games because of Nintendo's outdated digital distribution policies, but EOU is near impossible to find anywhere nowadays... conflicted.09/22/2014 - 7:48pm
Andrew EisenOooh, Atlus sale in the 3DS eShop. I might have to bust open my piggy bank. http://www.siliconera.com/2014/09/22/shin-megami-tensei-iv-atlus-games-sale/09/22/2014 - 7:21pm
Matthew Wilsonhttp://www.pcgamer.com/2014/09/23/steam-update/ steam finally adds content Curation. I like that the user can pick which peoples recommendations they want to see.09/22/2014 - 7:16pm
MaskedPixelanteNintendo put three dual-gendered characters in Smash Bros 4.09/22/2014 - 7:13pm
 

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